Return & Refund Policy

Every saree is inspected and hand-packed before it leaves us.

At Resham Paridhaan, we are committed to delivering the same saree as shown in our product images and descriptions.

Every piece passes through a careful quality check and is packed by hand before dispatch — so that what reaches you is exactly what you chose.

Please read our policy below before placing an order.

Exchange Policy

  • Exchanges are accepted only if you receive a product with a genuine manufacturing defect or a wrong item.
  • A clear parcel opening video — recorded from the moment the sealed package is opened, without any cuts or edits — is mandatory to process an exchange request.
  • Claims made without an unedited parcel opening video will not be accepted.
  • The product must be unused, unwashed, and returned with all original tags and packaging intact.

Return Policy

  • We do not accept returns on any products.
  • Since our sarees are dispatched after thorough quality checks, returns based on personal preference, colour variation due to screen settings, or minor weaving irregularities will not be accepted.
A note on handloom & handcrafted sarees:

Slight variations in colour, weave, or finish are natural characteristics of handcrafted textiles — not defects. These small differences are what make each saree one of a kind.

How to Raise an Exchange Request

  • Within 48 hours of delivery, WhatsApp us at +91 98211 74391.
  • Share your Order ID, the unedited parcel opening video, and clear photos of the issue.
  • Our team will review your request and respond within 2–3 working days.
  • Once approved, we will guide you through the exchange process and share the return address.

Shipping Charges on Exchange

If the exchange is approved due to a manufacturing defect or a wrong item sent by us, return shipping will be arranged at our cost. Exchange requests raised for any other reason will not be processed.

Damaged or Tampered Parcels

If the parcel appears damaged, opened, or tampered with at the time of delivery, please refuse to accept it and inform us immediately on WhatsApp. Accepting a visibly damaged parcel may affect your claim.

Cancellations

Orders can be cancelled only before dispatch. Once your order has been shipped, it cannot be cancelled.

By placing an order with us, you acknowledge and agree to this Return & Exchange Policy. For any questions, reach us on WhatsApp at +91 98211 74391, Monday to Saturday, 10:00 AM – 8:00 PM (IST).